The only way to allow that external user to access the document is to change permission directly on the document itself using the “Change Permission” option in the yellow notification bar in the full Word client. You can request updated permissions from ” No matter what you choose here you will never be able to access the document. ![]() ![]() If that document is downloaded and then opened the user will receive and error stating “You do not have credentials that allow you to open this document. It can be viewed in the browser and the IRM policy can be viewed as working. Test Document 1 is in an IRM protected library and shared with an account. ![]() If a standard Live ID is used the document will be able only be able to be viewed in the browser. I have confirmed this scenario with Microsoft as being unsupported. What I found out was that:Īn IRM protected document that is shared to an external user, will not be able to be viewed after it is downloaded, unless they used an Office 365 ID to access the document. ![]() The situation revolved around a document that had an IRM policy applied to it and was shared with an external user. I have began working with IRM policies in Office 365 more often recently and ran into a situation that surprised me.
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